Let's hope that by sharing our experiences, we can raise awareness and encourage positive change in how we are all treated as customers. Discrimination should have no place in our society, and every individual deserves to be treated with dignity and respect, regardless of their background or accent. I share this experience not to vilify TJ Maxx as a whole but to shed light on the importance of addressing discrimination and ensuring fair and respectful treatment for all customers. Shockingly, he mimicked the previous manager's behavior, ridiculing me and declaring, "No, I will not return it." When I requested his business card, he wrote his name on a piece of paper, mocking me further and challenging, "Show me what you can do!" I had to leave, as my son was in tears, saying, "I don’t want to live here anymore." I presented the receipt that clearly stated I could receive store credit if the return exceeded 30 days. This time, someone else came to assist me. Armed with proof, I returned to the store, hoping for a more reasonable resolution. However, upon returning home, I found the receipt that confirmed my purchase. Feeling humiliated and misunderstood, I left the store. Regrettably, my words were ignored, and her response was lost in laughter at my expense. I even suggested reviewing security camera footage to confirm my presence. ![]() To add insult to injury, she insinuated that I might have stolen the item, a baseless and offensive accusation.Ĭalmly, I explained that I had the credit card I used for the purchase and could provide the exact transaction date. The manager who came to assist me not only dismissed my concerns but also openly mocked my accent in front of my son and other customers. However, what transpired next was disheartening. Seeking a professional resolution, I requested to speak with a manager. I found this perplexing, given that the item was undeniably from TJ Maxx. Upon entering the store to return the item, I was met with refusal, citing the absence of a tag and receipt. ![]() The management of this store should ensure that such experiences do not occur in the future, as it only harms their reputation as a customer-friendly establishment. Instead of enjoying my visit to TJ Maxx/HomeGoods Chino Spectrum Market, I was met with disappointment and frustration. Her lack of professionalism, inappropriate use of a foreign language in front of customers, and questionable suspicion towards me left me feeling utterly mistreated. Overall, the level of service provided by Evelyn was far from satisfactory. ![]() Her unfriendly tone and overall attitude completely ruined the shopping experience at this establishment for me. However, Evelyn, with her unwelcoming demeanor, insisted that I sift through all my emails to locate that elusive receipt. I was aware of the store's policy stating that customers without a receipt would receive store credit. It seems as if every customer is treated as a potential thief, which is wholly unfair.įurthermore, I also attempted to return two additional items without a receipt. So, upon returning it with the red tag still intact and accompanied by the receipt, I expected a smoother process without these unjustified suspicions. When I initially purchased the jacket, I was clearly advised not to remove the red tag unless I was certain I wanted to keep it. The implied suspicion and possible accusation of theft because of the jacket's high price made me feel incredibly uncomfortable.
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